17hba's Privacy Policy — Your information Our responsibilities

1Introduction & applicability

17hba (https://17hba.org) is an online gaming platform serving adult users in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This Privacy Policy applies to all 17hba services, websites, apps, and associated platforms. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

• This policy applies to all registered and unregistered users.
• 17hba reserves the right to update this policy at any time.
• A notice will be posted on the website if the policy changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

2What information we collect

17hba collects certain information necessary to deliver the best possible gaming experience. We only gather what is genuinely needed to provide our services.

3How we use your information

17hba uses collected information only for specific, defined purposes. Your data is never used for unnecessary or unauthorized purposes. A full list of how we use your information is provided below:

• Creating and managing your account and verifying your identity.
• Processing all financial transactions, including deposits and withdrawals.
• Delivering gaming services and storing game results.
• Ensuring platform security and detecting fraud.
• Sending relevant promotions and bonus offers (subject to your consent).
• Providing customer support and resolving complaints.
• Meeting legal obligations and fulfilling regulatory requirements.
• Used for analytics to improve platform performance.
• Monitoring unusual behaviour to ensure responsible gaming.

4Data sharing and disclosure policy

17hba never sells your personal information to third parties. However, limited data may be shared with trusted partners as needed to operate our services.

• Payment providers: Information required for transaction verification.
• Game providers: Limited data shared to ensure gaming services function correctly.
• Law enforcement: Relevant information upon receipt of a legal order.
• Security services: Data analysis for fraud detection.
• Analytics services: Anonymous and aggregated statistical data.

5Cookie Policy

17hba uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To analyze website traffic and usage patterns.
• Security cookies: To detect fraud and prevent multiple account creation.

6Data retention period

17hba does not retain your data beyond what is necessary. Different types of information are subject to separate retention periods.

• All relevant data is retained for the duration that your account remains active.
• Financial records are retained for up to 5 years after account closure for legal compliance purposes.
• KYC documents are retained for a defined period in accordance with regulatory requirements.
• Gaming logs and transaction history are kept for 2 years for dispute resolution purposes.
• Upon expiry, data is securely deleted or anonymised.

7Your rights

As a 17hba user, you have important rights over your own data. Contact our support team to exercise any of these rights.

8Child protection policy

17hba provides services exclusively to individuals aged 18 and above. We do not knowingly collect or store data from anyone under 18.

• Age verification is carried out at the time of registration.
• Proof of age may be requested at any time if there is reason to doubt.
• Any account identified as belonging to a minor will be suspended immediately.
• Any minor's data that has been collected will be deleted immediately.

9Information security measures

17hba uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated and improved.

• All data transfers are protected with 256-bit SSL/TLS encryption.
• All data stored on our servers is kept encrypted.
• Two-factor authentication (2FA) is available for added security.
• Regular security audits and penetration tests are conducted.
• Staff data access is strictly controlled by internal access policies.
• Suspicious activity is monitored in real time.
• Users will be notified within 72 hours in the event of a data breach.

10Contact & complaints

Contact us for any questions, requests, or complaints regarding this Privacy Policy. Our data protection team is always ready to assist you.

• Email: [email protected] (general inquiries)
• Data protection requests: [email protected]
• Response time: typically 1–3 business days.
• Use live chat support for urgent security issues.